Last updated: 29 September 2026
These Terms and Conditions ("Terms") govern your access to and use of the Nuvantu Health website and the enrolment and referral services offered through it (the "Services"). By using this website, submitting information, or enrolling through a link on it, you acknowledge that you have read, understood and agree to be bound by these Terms. If you do not agree, you should not use the Services.
Nuvantu Health ("Nuvantu Health," "we," "us," or "our") provides marketing, enrolment and referral services. We describe a virtual primary care membership and refer you to National Telehealth Providers ("NTP"), who sell the membership, take payment and coordinate the Services.
NTP in turn provides administrative, technology, enrolment, payment and coordination services that facilitate access to healthcare services provided by independent licensed healthcare professionals and healthcare organisations.
Nuvantu Health is not a medical practice. We do not practise medicine, diagnose medical conditions, prescribe medications, interpret results or make clinical treatment decisions. Neither does NTP. All clinical decision-making rests with the independent licensed clinicians treating you.
The membership itself is sold to you by NTP under NTP's Terms & Conditions and Privacy Policy, which you agree to at their checkout. Those documents govern the membership, the care, your medical records, billing, cancellation and refunds.
These Terms cover only this website and our enrolment and referral services. Where these Terms and NTP's terms differ about the membership, NTP's terms govern.
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Depending on the programme selected, Services may include primary care, urgent care, behavioural health, dermatology and related services. The description on our homepage reflects what we have been told is included. The authoritative description of what you are buying is the one shown at NTP's checkout before you confirm.
This membership is not health insurance and is not a substitute for it. It does not meet the minimum essential coverage requirements of the Affordable Care Act. It does not cover hospital care, surgery or emergency treatment.
The membership is advertised on this site at $60 per month. Prices, memberships, programmes, discounts and promotional offers may change from time to time. The applicable price, billing frequency and material subscription terms are disclosed during enrolment or checkout.
If the price shown on this site ever differs from the price shown at checkout, the checkout price is the correct one. Please tell us so we can correct the page.
Some services carry separate fees in addition to the membership, including psychology and psychiatry visits from $150 per visit.
The membership is offered on a recurring subscription basis. Unless cancelled in accordance with the applicable cancellation terms, the subscription automatically renews and the payment method on file may be charged for the next billing period. On the monthly plan advertised here, that means you are charged $60 each month until you cancel.
Payment is taken by NTP. Nuvantu Health does not process, hold, store or see your card details at any point.
You may cancel at any time through your account with NTP. Cancellation, refund eligibility and billing disputes are subject to NTP's applicable refund, dispute and cancellation policy and any programme-specific terms disclosed at enrolment or checkout.
These are handled by NTP and not by us, because NTP holds the subscription and the payment. We will help you reach the right people, but we cannot cancel, refund or adjust a charge on your behalf.
Where a consultation, laboratory service or other non-refundable component of a programme has already been performed or incurred, associated fees may remain payable even if a healthcare provider determines that treatment is not clinically appropriate. Payment does not guarantee any particular diagnosis, treatment, prescription, medication or clinical outcome.
Services are not available in every state, and not every applicant can be accepted. Prescribing is at the discretion of the treating clinician. Controlled substances are not prescribed. Nothing on this site is a promise that you will be accepted or prescribed anything.
If you submit the call-back form, you are asking us to contact you at the number given, including by automated dialling and text message. Consent is not a condition of purchase. Message and data rates may apply.
You may opt out of promotional text messages by replying STOP, and out of promotional email using the unsubscribe instructions in the message. Opting out of marketing does not prevent necessary transactional, administrative or billing communications about a membership you hold.
Please give accurate information. Clinical decisions made about you depend on what you report, and inaccurate information can lead to unsuitable advice or treatment.
We try to keep this site available but do not guarantee it. It may be unavailable at times, and we may change or withdraw it.
To the fullest extent permitted by law, Nuvantu Health is not liable for any loss arising from use of this website, from the information on it, or from services provided by NTP or by any independent healthcare professional or organisation. Nothing in these Terms limits liability that cannot lawfully be limited, and nothing here affects your rights against the parties who actually provide your care.
The text, layout, design and branding of this site belong to Nuvantu Health and may not be copied or reproduced without permission.
These Terms may be updated. The version posted here, with the date at the top, is the one that applies.
Nuvantu Health
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Questions about your membership, your billing or your medical care should go to National Telehealth Providers, who hold all three.
